Contact Chapel Pines Water Restoration

What should you do first when water gets into your house in Chapel Pines?

Work through these steps in order, starting with safety, and call as soon as the water stops spreading.

• If you can reach the breaker panel from a dry floor, switch off the circuits for the wet rooms. If you'd have to step through water to get there, leave it alone and tell us on the call.
• For a leaking washer or dishwasher, close the valve that feeds it. For a break you can't see, use the main valve, which slab homes often have near the water heater.
• If a frozen pipe split, close the main valve before it thaws further, and skip open flames or heat guns on the pipe.
• Hang up wet rugs or clothing somewhere they can drip, and open interior doors so air can move through the wet area.
• The EPA's mold guide puts the drying window at 24 to 48 hours for water damaged areas and items, so the sooner the crew can start, the better your odds of keeping mold out.
• If you plan to file with your insurance company, check your policy's notice rules and read the Indiana Department of Insurance claim tips before you make permanent repairs.

What questions come up on the first call?

The person who answers will ask a few quick questions so the crew shows up with the right equipment.

• What started it, if you know, like a burst pipe or rain coming in.
• What the water looks and smells like, which tells the crew whether it's clean or contaminated.
• Whether the water is moving along a wall, which can point to a line under the slab.
• Whether this happened overnight or in the last hour.
• The age of the house, if you know it. Homes in Chapel Pines date mostly from the 1980s, and the decade tells the crew what kind of pipes to expect.
• Whether you're in a condo or townhome, and if a neighbor's unit is also wet.
• Whether you've called your insurance company yet, and either answer is fine.

It's fine to guess on any of these, and the crew will confirm the details on site.

What will the crew do first when they arrive?

The crew starts by finding the source and making sure it's stopped, and they check that the power in the wet area is safe before any equipment goes in.

Every wet area gets a reading and a photo, and that record becomes your photo report.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

You'll see the photo report and the readings, and the crew will explain what they found so you can decide with your insurance company.

After extraction, drying equipment runs until the moisture readings say the job is done, with the crew checking in between.

Which details about Chapel Pines homes help the crew plan?

A lot of Chapel Pines dates from the 1980s. In homes that age, water heaters and washer hoses are common sources of leaks. Typical houses here are two story homes. Many homes here are built on slabs, so water spreads sideways under flooring and baseboards. Cold snaps split pipes in exterior walls and unheated spaces, and the leak often shows up when the pipe thaws. Share what you know about the house on the call, even if it's a rough guess.

What parts of Chapel Pines and nearby towns do we cover?

Calls from these Chapel Pines neighborhoods come to the same number:

• Chapel Pines Addition · much of it from the 1980s, many on slabs
• Brook Pointe · homes from the 1990s, basements are common
• Woodpointe
• Garden City
• Key Meadows · built mostly in the 1970s to 1990s, most with basements

This number also takes calls from nearby Yellowwood, Woodcreek Crossing, Pittsboro, Woodcreek Reserve, Eagle Trace, Station Hill, Trader's Point and Prestwick. If you're not sure your street is in range, call and ask, and the person who answers will tell you whether a crew can get to you. You can read more about water damage restoration in Chapel Pines.

What do callers in Chapel Pines want to know first?